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zgirls173
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zgirls173
Posts: 2
Registered: ‎12-08-2012
My Carrier: telus

not receiving password recovery emails

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‎12-08-2012 05:39 PM

 
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Elite I
Elite I
BillJ
Posts: 6,579
Registered: ‎01-05-2009
My Carrier: Rogers

Re: not receiving password recovery emails

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‎12-08-2012 05:47 PM

Try resending the service books to your phone.  To do this, follow Setup>Email Accounts>Internet Mail Accounts>(Menu Key)>Service Books>(Menu Key)>Send Service Books on your homescreen.

 

 

Let us know if that helps you.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.
My Z10 was furnished by BlackBerry but all opinions are my own.


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zgirls173
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zgirls173
Posts: 2
Registered: ‎12-08-2012
My Carrier: telus

Re: not receiving password recovery emails

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‎12-08-2012 05:53 PM

the problem I have is when I get to email accounts, it asks for user name and password... this is the password I'm trying to recover.  Any suggestions??

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Elite II
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John_Clark
Posts: 8,679
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: not receiving password recovery emails

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‎12-08-2012 09:08 PM

That is your BIS password. You may need to contact your carrier to have that reset.
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Winnie54
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Winnie54
Posts: 1
Registered: ‎12-20-2012
My Carrier: not know

Re: not receiving password recovery emails

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‎12-20-2012 03:06 AM

I know a  password recovery tool called SmartKey Password Recovery.  
It is great. You may try if there is no other solution.

Life could be good if you only stay with SmartKey Password Recovery. So if you lost password go to http://www.recoverlostpassword.com
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