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BlackBerry® Bold™

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New Member
zgirls173
Posts: 2
Registered: ‎12-08-2012
My Device: bold 9700

not receiving password recovery emails

 
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: not receiving password recovery emails

Try resending the service books to your phone.  To do this, follow Setup>Email Accounts>Internet Mail Accounts>(Menu Key)>Service Books>(Menu Key)>Send Service Books on your homescreen.

 

 

Let us know if that helps you.  :smileyhappy:


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New Member
zgirls173
Posts: 2
Registered: ‎12-08-2012
My Device: bold 9700

Re: not receiving password recovery emails

the problem I have is when I get to email accounts, it asks for user name and password... this is the password I'm trying to recover.  Any suggestions??

Guru I
John_Clark
Posts: 16,160
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: not receiving password recovery emails

That is your BIS password. You may need to contact your carrier to have that reset.
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New Member
Winnie54
Posts: 1
Registered: ‎12-20-2012
My Device: not know

Re: not receiving password recovery emails

I know a  password recovery tool called SmartKey Password Recovery.  
It is great. You may try if there is no other solution.

Life could be good if you only stay with SmartKey Password Recovery. So if you lost password go to http://www.recoverlostpassword.com