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New Member
sam_novemberboy
Posts: 1
Registered: ‎10-23-2011
My Device: bold 9700
My Carrier: vodafone

old sms inbox messages getting deleted

hello,

need help as my a month inbox sms are getting deleted automatically...i updated my bold 9700 from os 5 to os 6 few months back  and my device application memory os always runnimg out due to which i have to reboot my phone every other day..!!..

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: old sms inbox messages getting deleted

Hi sam_novemberboy,

 

Welcome to the Suppport Forums!

The tips in this article should help you maximize the free memory on your BlackBerry. http://bbry.lv/k6tjHs

You may also want to check what  your Keep Messages option set to in Messages -> Menu key -> Options -> Message Display and Actions -> Days to Keep Messages. This setting will affect SMS messages as well as email message storage.

 

Hope this helps.


-FS


 


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New Contributor
nigam214
Posts: 5
Registered: ‎04-24-2012
My Device: BlackBerry Curve 9360
My Carrier: TATA DOCOMO

Re: old sms inbox messages getting deleted

I am also having same problem. in the given setting above, i found that device was set to delete all messages after 30 days.

 

I want to keep all SMSs (which every simple mobile does!) and it can delete emails if there is any memory issue. Do we have any option for this?

 

Ashish

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Hall of Famer II
sdgardne
Posts: 46,981
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: old sms inbox messages getting deleted


nigam214 wrote:

I am also having same problem. in the given setting above, i found that device was set to delete all messages after 30 days.

 

I want to keep all SMSs (which every simple mobile does!) and it can delete emails if there is any memory issue. Do we have any option for this?

 

Ashish


Hello,

 

Basically, no...but here's some KBs with information:

 

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

If you regularly back up your BB to a computer, you will have the SMS messages database in the condition at the time of backup, and with a succession of those, you would basically have what you need.

  • KB03974 BlackBerry smartphone database list

You would need a 3rd party app to parse the backup files so as to be readable...there are several free ones out there.



Good luck!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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