12-05-2012 09:11 AM
After I ran the latest update on my 9930 phone.. I lost one of my contact lists. I have three emails tied to the phone, and all three show up in emails and calendar. When I go into the Contact Options and view Contact Lists, the main one no longer appears. How can I get that one back? I have tried everything and it was there before the update.
12-07-2012 09:46 AM - edited 12-07-2012 10:03 AM
Hello thomper and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your BlackBerry Bold 9900 smartphone.
Did you backup your data prior to doing the update or recently?
WAs this contact list associated to an email account? If so, does that email account appear in your Contacts>Menu>Options>Contact Lists?
12-07-2012 10:53 AM
Yes I did back it up and the contacts are still in the phone but I can no longer update them to my contact list associated with that email.
I do not sync wirelessly but via BB Desktop. Whenever I do an update it switches back to wireless synch so it won't allow me to do anything on the desk top either. I usually just go into the contact list and then go to the accounts and unclick wireless synch, but for some reason now only two of the email addresses are listed under contacts. The email IS listed though under calendar, just not contact. Not sure how to correct...
12-07-2012 02:46 PM