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Please provide the exact steps you conduct, starting from your BB Homescreen (for on-device commands, of course), that results in this prompt. Also, please provide the exact and complete content of the prompt...that as well can help us narrow down what is happening in your situation.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.