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New Contributor
jacklancer
Posts: 4
Registered: ‎07-11-2013
My Device: Bold 9900
Accepted Solution

password keeper

My replacement phone password keeper won't let me in as it is not accepting my old password even those I have just restored all data from the DM, yet I've made no changes!

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: password keeper


jacklancer wrote:

My replacement phone password keeper won't let me in as it is not accepting my old password even those I have just restored all data from the DM, yet I've made no changes!


Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

Now, try the Password Keeper password again.




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New Contributor
jacklancer
Posts: 4
Registered: ‎07-11-2013
My Device: Bold 9900

Re: password keeper

That way worked, so I tried it again  5 minutes later and it has stopped working again! It just won't accept my password-but it did  a few minutes ago-aaaagh

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: password keeper

I don't understand that... do you have any numerals or UPPER case characters in the password in which you are not correctly pressing the ALT or SHIFT key first?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code