BlackBerry® Bold™

[shrk]

Hi,

I have updated by BB9900 to version 7.1, after the update i tried to enter by payment details but it always informed me that the data i entered is invalid, while it's working with all other devices or for any purchase through internet. I'm unable to buy anything online so appreciate a quick reply

Thanks

[JSanders Resident Expert]

Any chance you're speaking of BlackBerryID?

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password

[shrk]

Thanks for your reply, but you are talking about something else, my problem is abour the payment data not the BB ID. my credit card has been renewed but i wasnt able to renew it on my BB cause it's always saying that the details is incorrect while i'm sure that it's correct.

[JSanders Resident Expert]

OK it's not BlackBerryId, I understand.

You should contact your mobile provider, the company who you pay. 

[shrk]

What is the relation between the update and the provider and the credit card im using??? i think this issue dosnt related to the network provider cause it was working with the old version 7.0, while it is working with anything else except on my BB

[JSanders Resident Expert]

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shrk wrote:

What is the relation between the update and the provider and the credit card im using???

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What is it, what app, or how, are you trying to enter this payment information?

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shrk wrote:

 i think this issue dosnt related to the network provider

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Well, that's who you're trying to pay, isn't it?

[shrk]

No, i have a credit card that i was using to purchase any app or game through BB app world, this card has been renewed and i had updated my BB version to 7.1, when i tried to update my credit card details i always be informed that there is something wrong with the credit card

[JSanders Resident Expert]

So you're going to your Options > Device > Payment and Billing screen?

I keep asking this...