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New Contributor
shrk
Posts: 4
Registered: ‎08-05-2010
My Device: Not Specified

payment & billing issue

Hi,

 

I have updated by BB9900 to version 7.1, after the update i tried to enter by payment details but it always informed me that the data i entered is invalid, while it's working with all other devices or for any purchase through internet. I'm unable to buy anything online so appreciate a quick reply

 

Thanks

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: payment & billing issue

Any chance you're speaking of BlackBerryID?

 

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password




 




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New Contributor
shrk
Posts: 4
Registered: ‎08-05-2010
My Device: Not Specified

Re: payment & billing issue

Thanks for your reply, but you are talking about something else, my problem is abour the payment data not the BB ID. my credit card has been renewed but i wasnt able to renew it on my BB cause it's always saying that the details is incorrect while i'm sure that it's correct.

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: payment & billing issue

OK it's not BlackBerryId, I understand.

 

You should contact your mobile provider, the company who you pay. 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
shrk
Posts: 4
Registered: ‎08-05-2010
My Device: Not Specified

Re: payment & billing issue

What is the relation between the update and the provider and the credit card im using??? i think this issue dosnt related to the network provider cause it was working with the old version 7.0, while it is working with anything else except on my BB

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: payment & billing issue


shrk wrote:

What is the relation between the update and the provider and the credit card im using???


What is it, what app, or how, are you trying to enter this payment information?


shrk wrote:

 i think this issue dosnt related to the network provider


Well, that's who you're trying to pay, isn't it?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
shrk
Posts: 4
Registered: ‎08-05-2010
My Device: Not Specified

Re: payment & billing issue

No, i have a credit card that i was using to purchase any app or game through BB app world, this card has been renewed and i had updated my BB version to 7.1, when i tried to update my credit card details i always be informed that there is something wrong with the credit card

Please use plain text.
JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: payment & billing issue

So you're going to your Options > Device > Payment and Billing screen?

 

I keep asking this...




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.