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bellmobility
Posts: 1
Registered: ‎07-05-2013
My Device: bold 9790
My Carrier: bell mobility

phone resetting

My bb 9790 resets itself.  Any solutions ??

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: phone resetting

Hello bellmobility

 

Welcome to BlackBerry Support Forums

 

Have you recently installed any application before this Problem started ? Think carefully !

 

If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :

 

KB17877 : How to start a BlackBerry smartphone in Safe Mode

KB10040 : How to view or remove installed application on a blackberry smartphone

 

Try it and let us know.

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