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BlackBerry® Bold™

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Contributor
sweetwolf
Posts: 20
Registered: ‎09-27-2013
My Device: blackberry bold 9700

pleas tell me what's wrong with my blackberry

My blackberry bold 9700 (OS6) dies when it has full life. I can only use it when its plugged into my charger. It lasts only 2 minuets with out being plugged into a charger, I was getting a (battery low) warning before it 'turns off' but now I don't get it any more. Now my phone does not turn off it just dies with no warning and I need to pull out the battery and put it back in. For it to reboot half way and die again. It only works when recharging

Pleas tell me if there is something wrong with my battery or my phone. I really need to know so I can fix it.
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Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: pleas tell me what's wrong with my blackberry

Hi..

 

It seems there is a problem with your battery..try to replace it and check ..

 

Or try to install the OS 7 into the device after taking the full backup of the device . .

 

Thanks

Please update the result after applied..

Thanks
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Contributor
sweetwolf
Posts: 20
Registered: ‎09-27-2013
My Device: blackberry bold 9700

Re: pleas tell me what's wrong with my blackberry

Thank you for your feedback
But my phone does not support OS7 its a blackberry bold 9700
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Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: pleas tell me what's wrong with my blackberry

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

Try to reload the OS from the above link .. 

Please update the result after applied..

Thanks
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Contributor
sweetwolf
Posts: 20
Registered: ‎09-27-2013
My Device: blackberry bold 9700

Re: pleas tell me what's wrong with my blackberry

I don't know what to do there
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Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: pleas tell me what's wrong with my blackberry

Select the Country or Region..

then select the Carrier and the Model of the blackberry . .

 

then you can download the OS to the related device..

 

 

Please update the result after applied..

Thanks
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Contributor
sweetwolf
Posts: 20
Registered: ‎09-27-2013
My Device: blackberry bold 9700

Re: pleas tell me what's wrong with my blackberry

I wanterd to download OS7 for my blackberry a few months ago and I found many results that saind it because of the Hardwear of the blackberry bold 9700 it can't take OS7.
Anyways I'll try it and see if it works.
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JSanders
Posts: 85,640
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: pleas tell me what's wrong with my blackberry

sweetwolf, ignore the bad advice of this user recommending that you install OS7 on your 9700, there is no OS7 for the 9700 and it is impossible to do so.

 

Can you purchase a new a battery for your 9700?

 

Try this, while it is working, keep your BlackBerry connected to your wall outlet charger, and with it STILL CONNECTED and ON, remove the battery about 5 minutes, reinsert and reboot. See if that helps reset your on-device battery charge indicator.




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Contributor
sweetwolf
Posts: 20
Registered: ‎09-27-2013
My Device: blackberry bold 9700

Re: pleas tell me what's wrong with my blackberry

I replaced the battery and it seems to be working just fine now.

Thanks guys.
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JSanders
Posts: 85,640
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: pleas tell me what's wrong with my blackberry


sweetwolf wrote:
I replaced the battery and it seems to be working just fine now.

Thanks guys.

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.