BlackBerry® Bold™

[raviasr7]

Dear All,

i have blackberry bold 9000 (entel pcs) mobile, m not able to connect it to bbm.

bbm is not working with vodafone as service provider.

please help me.

[prince2012]

Hi raviarr7

Welcome to BlackBerry Support Forums

Have you call your service provider Vodafone to activate BlackBerry Data Plan / BIS on your account . Also what is  9000 ( entel pcs ) ? 

[raviasr7]

i bought this phone from u.s so its came with ENTEL package, ENTEL is service provider.

vodafone service is already active as per their servers but my cell is showing edge not EDGE.

so vodafone said that its error in phone, our servers are ok.

[prince2012]

Hi raviasr7

                 Are you sure that phone is an Unlocked one ? You have to contact your Carrier Vodafone to know the real issue that  why they are unable to activate BIS on that device, But have noticed that some device brought from US don't work with Indian Carrier , So please call Vodafone to know about tis issue . 

[raviasr7]

ya the phone is unlocked, vodafone keep telling me that its not possible to activate bbm in ur phone as some fault in mobile, bb service center telling me that u bought it from us so we cant do anything...

if the phone is not unlocked then what to do? how to check whether it is unlocked or not?

[prince2012 · Accepted solution]

---

raviasr7 wrote:

if the phone is not unlocked then what to do? how to check whether it is unlocked or not?

---

Hi raviasr7

Check this Article to know if your device is Unlocked or not  Unlocking your BlackBerry & Unlock Codes .

But still it will depend on your Carrier if they support that device on there network or not .

[raviasr7]

my device is unlcoked but still vodafone is saying no ... now what to do... i want to activate bbm service anyhow.

[prince2012]

Hi raviasr7

              Every Carrier have there own Network frequency , it may be possible that the device you brought may not work on vodafone newtork. In india many Carrier provide BIS even on a  pre paid SIM , if Vodafone is unable to add that device on there network then you can try any other Carrier and see if that device works on there network.

[raviasr7]

all other services are working properly, only BBM plan is not activating as my phone shows edge logo, not EDGE and unable to process host routing services might be.

[prince2012]

---

raviasr7 wrote:

all other services are working properly, only BBM plan is not activating as my phone shows edge logo, not EDGE and unable to process host routing services might be.

---

Hi raviasr7

               What other Services are working ? Are you able to use Email services.Data Services and Call level services are different . From where you brought that device.