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rajayswal
Posts: 2
Registered: ‎10-24-2011
My Device: blackberry 8520

problem in black berry-9700

From: Jayswal Rajkumar A-Operation-EOL-Vadinar
Sent: Thursday, October 18, 2012 6:55 AM
To: 'feroz'
Subject: FW: problem in blackberry bold-9700

 

Dear sir,

As you suggested in trailing mail, I visited blackberry service center of Jamnagar, Gujarat(triotronic electronic).

First time they charge 500 Rs. For repairing but still problem is there.

Second time they replaced new battery and total charged 2200 Rs. But still problem continue.

Third time they are still finding issue.

Kindly take matter initiatively as we all ESSAR employee have to use official blackberry services.

 

From: Feroz [mailto:blackberrysupport@redington.co.in]
Sent: Tuesday, September 11, 2012 5:15 PM
To: Jayswal Rajkumar A-Operation-EOL-Vadinar
Subject: RE: problem in blackberry bold-9700

 

 

 

 

Dear Sir,

 

Thank you for contacting Redington Black Berry Support.

 

Please visit our service center by taking your handset and purchase bill. The technicians will be checking your handset completely and giving you clear information regarding your issues.

 

If you require any further technical assistance, please feel free to contact us either by replying to this message or by calling at the number below.

 

Regards,

A. Feroz

Black Berry Support

Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in

Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

 

E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar [mailto:rajkumar.jayswal@essar.com]
Sent: 10 September 2012 19:31
To: feroz
Subject: FW: problem in blackberry bold-9700

 

Dear sir,

Kindly do needful as per trailing mail. Still problem not solved.

Waiting for you reply.

 

 

Rajkumar Jayswal | Sr. Manager | Essar Oil Limited |

Refinery Site, 39 KM, Jamnagar-Okha Highway,Vadinar-361305 | Gujarat | India |

T +91 9099067717 | +91 2833 661444 VoIP: 7 24 1444 | Blackberry PIN 233CE0AF|

E rajkumar.jayswal@essar.com | www.essar.com |

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar
Sent: Monday, January 23, 2012 2:33 PM
To: feroz
Subject: RE: problem in blackberry bold-9700

 

IMEI number :-354256.04.233726.1

 

From: feroz [mailto:blackberrysupport@redington.co.in]
Sent: Friday, January 20, 2012 7:05 PM
To: Jayswal Rajkumar A-Operation-EOL-Vadinar
Subject: RE: problem in blackberry bold-9700

 

 

 

Dear Sir,

Thankyou for contacting REDINGTON BLACKBERRY support.

 

Please provide us IMEI number of your handset for further help.

 

If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.

 

Regards,

A.Feroz

Black Berry Support

Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in

Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

 

E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience. 

 

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar [mailto:rajkumar.jayswal@essar.com]
Sent: Friday, January 20, 2012 5:03 PM
To: feroz
Subject: problem in blackberry bold-9700

 

Dear sir,

I have blackberry bold handset ( model -9700)

Running properly  but some time suddenly battery indication comes blank and red color

Also “battery drained turn off handheld” massage shown on display even is battery is full charged.

After that problem solved only by removing and re-install of battery.

I tried to find out it different of way but could not understand what is the real problem.  

Kindly help in this matter.

 

Regards,

Rajkumar Jayswal | Sr. Manager | Essar Oil Ltd. |
Refinery Site, 39 KM, Jamnagar-Okha Highway, Vadinar - 361305 | Gujarat | India |
T +91 9099067717 | +91 2833 662604 VoIP: 7 24 2604 |
E rajkumar.jayswal@essar.com | www.essar.com|

From: Jayswal Rajkumar A-Operation-EOL-Vadinar
Sent: Thursday, October 18, 2012 6:55 AM
To: 'feroz'
Subject: FW: problem in blackberry bold-9700

 

Dear sir,

As you suggested in trailing mail, I visited blackberry service center of Jamnagar, Gujarat(triotronic electronic).

First time they charge 500 Rs. For repairing but still problem is there.

Second time they replaced new battery and total charged 2200 Rs. But still problem continue.

Third time they are still finding issue.

Kindly take matter initiatively as we all ESSAR employee have to use official blackberry services.

 

From: Feroz [mailto:blackberrysupport@redington.co.in]
Sent: Tuesday, September 11, 2012 5:15 PM
To: Jayswal Rajkumar A-Operation-EOL-Vadinar
Subject: RE: problem in blackberry bold-9700

 

 

 

 

Dear Sir,

 

Thank you for contacting Redington Black Berry Support.

 

Please visit our service center by taking your handset and purchase bill. The technicians will be checking your handset completely and giving you clear information regarding your issues.

 

If you require any further technical assistance, please feel free to contact us either by replying to this message or by calling at the number below.

 

Regards,

A. Feroz

Black Berry Support

Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in

Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

 

E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar [mailto:rajkumar.jayswal@essar.com]
Sent: 10 September 2012 19:31
To: feroz
Subject: FW: problem in blackberry bold-9700

 

Dear sir,

Kindly do needful as per trailing mail. Still problem not solved.

Waiting for you reply.

 

 

Rajkumar Jayswal | Sr. Manager | Essar Oil Limited |

Refinery Site, 39 KM, Jamnagar-Okha Highway,Vadinar-361305 | Gujarat | India |

T +91 9099067717 | +91 2833 661444 VoIP: 7 24 1444 | Blackberry PIN 233CE0AF|

E rajkumar.jayswal@essar.com | www.essar.com |

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar
Sent: Monday, January 23, 2012 2:33 PM
To: feroz
Subject: RE: problem in blackberry bold-9700

 

IMEI number :-354256.04.233726.1

 

From: feroz [mailto:blackberrysupport@redington.co.in]
Sent: Friday, January 20, 2012 7:05 PM
To: Jayswal Rajkumar A-Operation-EOL-Vadinar
Subject: RE: problem in blackberry bold-9700

 

 

 

Dear Sir,

Thankyou for contacting REDINGTON BLACKBERRY support.

 

Please provide us IMEI number of your handset for further help.

 

If you require further assistance, please feel free to contact us either by replying to this message or by calling at one of the number below.

 

Regards,

A.Feroz

Black Berry Support

Toll Free: 1800-425-3720 | Email Support: blackberrysupport@redington.co.in

Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

 

E-mail Disclaimer:

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience. 

 

 

From: Jayswal Rajkumar A-Operation-EOL-Vadinar [mailto:rajkumar.jayswal@essar.com]
Sent: Friday, January 20, 2012 5:03 PM
To: feroz
Subject: problem in blackberry bold-9700

 

Dear sir,

I have blackberry bold handset ( model -9700)

Running properly  but some time suddenly battery indication comes blank and red color

Also “battery drained turn off handheld” massage shown on display even is battery is full charged.

After that problem solved only by removing and re-install of battery.

I tried to find out it different of way but could not understand what is the real problem.  

Kindly help in this matter.

 

Regards,

Rajkumar Jayswal | Sr. Manager | Essar Oil Ltd. |
Refinery Site, 39 KM, Jamnagar-Okha Highway, Vadinar - 361305 | Gujarat | India |
T +91 9099067717 | +91 2833 662604 VoIP: 7 24 2604 |
E rajkumar.jayswal@essar.com | www.essar.com |

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: problem in black berry-9700

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already got this resolved, but just in case!

Please understand that this site is a user-to-user community of volunteers...it is not a channel for ANY formal communications with, support from, nor escalation to RIM. Further, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing channels...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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