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BlackBerry® Bold™

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New Contributor
Posts: 6
Registered: ‎11-22-2013
My Device: blackberry bold 9780
My Carrier: orange

problem when connecting blackberry bold 9780 to my laptop

[ Edited ]

hi guys, i got a blackberry bold 9780 which when plugged with charger is charging but  when using the USB cable its neither charging nor connecting with pc. my phone is not asking me for the 3 chose between charge only, mass storage and sync. USB Device Not Recognized is appearing when pluging phone to laptop. Can you please help me!!!! thank you!!!

 

My blackberry bold is with os 6.0

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: problem when connecting blackberry bold 9780 to my laptop

It has something to do with the compatibility of the USB cable to the port of the computer.

 

Let me know if this help.
New Contributor
Posts: 6
Registered: ‎11-22-2013
My Device: blackberry bold 9780
My Carrier: orange

Re: problem when connecting blackberry bold 9780 to my laptop

hello dear thanks for your reply, i am using a usb cable for samsung which is the same type. it is working for my bold 9700 but not on bold 9780

New Contributor
Posts: 6
Registered: ‎11-22-2013
My Device: blackberry bold 9780
My Carrier: orange

Re: problem when connecting blackberry bold 9780 to my laptop

do you think i should buy another usb cable and try or its a problem with my device