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New Member
villasco
Posts: 1
Registered: ‎11-04-2012
My Device: Bold 9790

Re: problem with Software Update 7.1 on 9790

How did you solve your problem?Please advise me quick as i've been strugling with this!!
New Contributor
peaceman721
Posts: 9
Registered: ‎09-07-2012
My Device: Blackberry Bold 9790

Re: problem with Software Update 7.1 on 9790

i had to upgrade it directly from the device using over the air method

New Contributor
alishanutini
Posts: 4
Registered: ‎03-16-2011
My Device: bold 9790

Re: problem with Software Update 7.1 on 9790

hey there! 

ive been trying to update my BB to 7.1 for a few days now.....tried the the desktop manager, then just dowlanding it from the website and i am currently doing it over the air. 

it eventually started to work, but my phone is extremely hot right now. it is currently frozen on the screen that says "backing your data" and it is frozen on social feeds. its only done 9% of the backing up so far.....

 

what do i do!? i cant use my phone! 

New Contributor
peaceman721
Posts: 9
Registered: ‎09-07-2012
My Device: Blackberry Bold 9790

Re: problem with Software Update 7.1 on 9790

you have to use a desktop manager to upgrade now because you be able to use your device till you install a new OScheck the blackberry website for updates or download and install on a computer system then load it to your device with the desktop manager. please let me know if it works for you.

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: problem with Software Update 7.1 on 9790


alishanutini wrote:

hey there! 

ive been trying to update my BB to 7.1 for a few days now.....tried the the desktop manager, then just dowlanding it from the website and i am currently doing it over the air. 

it eventually started to work, but my phone is extremely hot right now. it is currently frozen on the screen that says "backing your data" and it is frozen on social feeds. its only done 9% of the backing up so far.....

 

what do i do!? i cant use my phone! 


Hello -- to expand on the above recommendation...

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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