10-23-2012 09:02 PM
I tried downloading the software update on my phone however it get's to social feeds & freezes & that is all that is left on my screen the backing up your data & i cannot get rid of this, therefore unable to use my phone, if someone could help that would be great thank you!
10-23-2012 09:05 PM
10-23-2012 09:08 PM
Unfortunately i have tried this & it just wont work, it's more a problem with the phone as i tried the update on my phone & i cannot get rid of the backing up your data screen on my phone & it's not letting me use it, which is very annoying, i have no idea what to do or how to get my phone working again! starting to wish i never tried to update it now
10-23-2012 09:19 PM - edited 10-23-2012 09:23 PM
Check your carrier website, (O2) for any updates for the Bold 9790. As these updates are phone carrier specific.
There are two different brands of the Blackberry Bold 9790.
1. RED71UW- 1,4,8
Quad Band (GSM): 850, 900, 1200, 1900
Tri Band (UMTS): 900, 1700, 2100
UK Carriers...ie O2, T-mobile...etc. and a few North American carriers as well.
2. REC71UW- 1,2,5,6
Quad Band (GSM): 850, 900, 1800, 1900
Tri Band (UMTS): 800/850, 1800, 1900
North American carriers.
Also you might want to checkout this link as well.
Hope this helps.
10-23-2012 09:26 PM
How i do i find that out? not really seeing much through O2's website? also you have any ideas on how i can get rid of the backing up your data off the screen of my phone? it's not letting me use it, it's just like froze like it & when i do a battery pull & it starts up again just goes straight on to that?
If you can help at all be great thanks
10-23-2012 10:00 PM
It would say on the side of the box the phone came in. I just checked and there is an update for the Bold 9790 O2-UK.
Install, and follow instructions.
I know it can be very frustrating but, take your time and do it right. There are lots of people here to help.
Let us know if this works for you.
10-24-2012 04:13 AM
i had similar issues too, tried updating over the air, got stuck on the back used my DM to install the update after wards im having issues with the network! my data service comes on and off. my carries mtn nigeria have not released the update for 9790 yet. will downgrading back to 7.0 help my issues?
10-25-2012 08:23 PM
If you are not not familiar / comfortable with updating with a generic 7.1 Then I would stick with OS 7 until one is available from your service provider. If you do a search, there are generic 7.1 updates available, but make sure you do a backup before hand.
10-26-2012 02:16 AM
I have beeing able to do my upgrade finally.but had to do it over the air and it worked without any issue because i have used the device for like 20 hours now without any problem.