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New Contributor
Posts: 4
Registered: ‎10-23-2012
My Device: Blackberry Bold 9790
My Carrier: O2

problem with Software Update 7.1 on 9790

I tried downloading the software update on my phone however it get's to social feeds & freezes & that is all that is left on my screen the backing up your data & i cannot get rid of this, therefore unable to use my phone, if someone could help that would be great thank you!

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: problem with Software Update 7.1 on 9790

Unplug your phone from your PC then plug it back in and open BlackBerry Desktop Software again. Sometimes an update does not load correctly the first time, but starting over will often resolve that issue.


Keep us up to date on your progress. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 4
Registered: ‎10-23-2012
My Device: Blackberry Bold 9790
My Carrier: O2

Re: problem with Software Update 7.1 on 9790

Unfortunately i have tried this & it just wont work, it's more a problem with the phone as i tried the update on my phone & i cannot get rid of the backing up your data screen on my phone & it's not letting me use it, which is very annoying, i have no idea what to do or how to get my phone working again! starting to wish i never tried to update it now

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: problem with Software Update 7.1 on 9790

[ Edited ]

Check your carrier website, (O2) for any updates for the Bold 9790.  As these updates are phone carrier specific.

There are two different brands of the Blackberry Bold 9790.

 

1. RED71UW- 1,4,8

   Quad Band (GSM): 850, 900, 1200, 1900

   Tri Band (UMTS):  900, 1700, 2100 

   UK Carriers...ie O2, T-mobile...etc.  and a few North American carriers as well.

 

2.  REC71UW- 1,2,5,6

     Quad Band (GSM): 850, 900, 1800, 1900

   Tri Band (UMTS):  800/850, 1800, 1900

     North American carriers.

  

Also you might want to checkout this link as well.

http://forums.crackberry.com/blackberry-7-f245/os-7-1-bold-9790-uk-carriers-dragging-there-feet-7266...

 

Hope this helps.

New Contributor
Posts: 4
Registered: ‎10-23-2012
My Device: Blackberry Bold 9790
My Carrier: O2

Re: problem with Software Update 7.1 on 9790

How i do i find that out? not really seeing much through O2's website? also you have any ideas on how i can get rid of the backing up your data off the screen of my phone? it's not letting me use it, it's just like froze like it & when i do a battery pull & it starts up again just goes straight on to that?

 

If you can help at all be great thanks

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: problem with Software Update 7.1 on 9790

It would say on the side of the box the phone came in.  I just checked and there is an update for the Bold 9790 O2-UK.

https://swdownloads.blackberry.com/Downloads/browseSoftware.do

Install, and follow instructions.

 

I know it can be very frustrating but, take your time and do it right.  There are lots of people here to help.

Let us know if this works for you.

 

http://docs.blackberry.com/en/smartphone_users/deliverables/36023/

 

New Contributor
Posts: 9
Registered: ‎09-07-2012
My Device: Blackberry Bold 9790
My Carrier: MTN Nigeria

Re: problem with Software Update 7.1 on 9790

i had similar issues too, tried updating over the air, got stuck on the back used my DM to install the update after wards im having issues with the network! my data service comes on and off. my carries mtn nigeria have not released the update for 9790 yet. will downgrading back to 7.0 help my issues?

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: problem with Software Update 7.1 on 9790

If you are not not familiar / comfortable with updating with a generic 7.1   Then I would stick with OS 7 until one is available from your service provider.   If you do a search, there are generic 7.1 updates available, but make sure you do a backup before hand.

New Contributor
Posts: 9
Registered: ‎09-07-2012
My Device: Blackberry Bold 9790
My Carrier: MTN Nigeria

Re: problem with Software Update 7.1 on 9790

I have beeing able to do my upgrade finally.but had to do it over the air and it worked without any issue because i have used the device for like 20 hours now without any problem.

New Contributor
Posts: 4
Registered: ‎10-23-2012
My Device: Blackberry Bold 9790
My Carrier: O2

Re: problem with Software Update 7.1 on 9790

thanks, all is okay with my phone again recieved update & i have been using it for a day, thanks for the help