07-14-2012 08:57 PM
recently i just switched from a 9360 to a 9930. i was trying to re-intsall the applications that i have downloaded before (such as facebook twitter and whatsapp), but there are a few applcations that just refuse to load. the app world would pop up "There was a problem installing ----application name-----. please try again. "
i've tried to use the app world on the pc with the web app plugin on chrome, IE and firefox but non worked and i recieve this error message "An unknown error has occurred (EC )"
anyway, here are the applicaations that don't work for me:
endomondo sport tracker pro
screen muncher - now with bbm
does anyone have any solution to this? thanks a lot!
07-15-2012 11:07 AM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!