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New Contributor
mohitoswal
Posts: 4
Registered: ‎10-05-2012
My Device: blackbery bold 3

problem with yahoo and g mail

i have a blackberry bold 9780 which i have been using since the last 2 years.

all of a sudden the e mails stopped on my hand set. i was advised to delet and reinstall the service books of both yahoo and g mail from the advance system setting in the options. but it did not work. however my BB messenger is working and i can browse the internet.

after this i have wiped my phone cleane and reloaded the latest software. still no use.

however this time i find that there is no service book in the advance system setting. when i go to the mail setting it clearly shows that both these mail accounts are correctly setup. but no mail.

please help

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with yahoo and g mail

Hello mohitoswal

 

Welcome to the Community

 

It seems you already deleted and resend your Service book related to your BlackBerry.Please try to register your device with your wireless service provider .

 

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

 

If you don't recieve any Registration message then you must Contact or call your wireless service provider to know if there is any issue within your Carrier network.

 

 

Prince

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___________________________________________________________________________

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New Contributor
mohitoswal
Posts: 4
Registered: ‎10-05-2012
My Device: blackbery bold 3

Re: problem with yahoo and g mail

Thanks for the feedback.

My BB is registered. I have the message.  that's how my BB messenger is working.

Any other ideas? Please !

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with yahoo and g mail

Hi mohitoswal

 

 

After registering your handheld are you able to view Service Books in advance setting,If yes Please try this again :

 

1.First Register your Handheld again :

 

 a) On the Home screen of the BlackBerry smartphone, click Options, or click Settings > Options

·         For BlackBerry Device Software 6.0 to 7.1, Device > Advanced System Settings > Host Routing Table

b)Press the Menu key and click Register Now

 

c)Wait till a Registration messages comes in your message box.

 

KB00510 How to register a BlackBerry smartphone with the wireless network

 

2- Resend your Service Book

 

For BlackBerry smartphones running on BlackBerry® 6 or BlackBerry® 7 :

  • On Home screen – Setup icon - click on the Email Accounts -  select Internet Mail Account - If prompted Log In using username and password -   Menu key - select Service Books- click on Send Service Books.

 

KB02830 Send the service books for the BlackBerry Internet Service

 

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

Try it and let us know.

 

 

 

Prince

_______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

 

 

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
mohitoswal
Posts: 4
Registered: ‎10-05-2012
My Device: blackbery bold 3

Re: problem with yahoo and g mail

Tried it. Exactly.

did not work. The service books are not there in the adavance setting.

 

appreciate your support

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with yahoo and g mail

Hi mohitoswal

 

 

If even after registering your device to the network you still don't have the service books on your device then go through the KB02830 ,There are three method available I suggested the most easiest one method 1 ,You can try those other method if  one fails.So please try it .

 

 

 

Prince

_______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
mohitoswal
Posts: 4
Registered: ‎10-05-2012
My Device: blackbery bold 3

Re: problem with yahoo and g mail

went to the service provider website and sent the service books. Device did not get them.

i guess I will call in and ask them to send the service books tomorrow morning