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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎11-26-2012
My Device: 9780

problematic theme

I have blackberry bold 9780
so basicly i've downloaded this theme and since it been active,this one call 'play cards' (i think) and my phone kept freezing, i couldnt go on facebook, video, pictures, text messeges
AND MOST F*CKED UP THIS IS, it wont let me go on OPTION or SET UP so i could not go to change theme back to normal, i tried goin on to blackberry app world to download another theme but it just ALWAYS freeze everytime i goes on it. i tried everything, none of it seems to work. 
Ive been pulling in and out my battery more than 10 times today :/ and its just the same
really reallyyyyyy upset me :'(

So i just need to know if there anyway to fully reset my whole phone WITHOUT going in to OPTION?

pls help~

Hall of Famer II
Posts: 49,104
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: problematic theme

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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