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New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9700
My Carrier: movistar
Accepted Solution

"Email Setup Wizard" doesn't work

Hello

Hope someone can help.

 

I recently changed to a new BlackBerry Bold 9700, but in this case, the email setup wizard doesn't work.

i cannot create or add an email address.

--->Setup--> Email Accounts   (i get nothing)

 

Thanks

 

Iván

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "Email Setup Wizard" doesn't work

Verify with your carrier that you have the correct blackberry data plan attached to your account.

You can head to blackberry.com/integrate from the device and try to setup the email from there.

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New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9700
My Carrier: movistar

Re: "Email Setup Wizard" doesn't work

thanks for your help and quick responde,

 

but i could solve it since i found information i followed at:

 

 

http://www.blackberryforums.com.au/forums/blackberry-9700-series-smartphone-discussion/12730-officia...

 

now it works fine!!

Iván

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "Email Setup Wizard" doesn't work

Agreed. A software reload would have been my next suggestion if the first one didn't work.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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