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New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9700
My Carrier: movistar
Accepted Solution

"Email Setup Wizard" doesn't work

Hello

Hope someone can help.

 

I recently changed to a new BlackBerry Bold 9700, but in this case, the email setup wizard doesn't work.

i cannot create or add an email address.

--->Setup--> Email Accounts   (i get nothing)

 

Thanks

 

Iván

Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "Email Setup Wizard" doesn't work

Verify with your carrier that you have the correct blackberry data plan attached to your account.

You can head to blackberry.com/integrate from the device and try to setup the email from there.

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New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9700
My Carrier: movistar

Re: "Email Setup Wizard" doesn't work

thanks for your help and quick responde,

 

but i could solve it since i found information i followed at:

 

 

http://www.blackberryforums.com.au/forums/blackberry-9700-series-smartphone-discussion/12730-officia...

 

now it works fine!!

Iván

Highlighted
Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "Email Setup Wizard" doesn't work

Agreed. A software reload would have been my next suggestion if the first one didn't work.
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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