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BlackBerry® Bold™

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New Contributor
kprell
Posts: 7
Registered: ‎12-09-2012
My Device: Bold 9900

"Failed due to SIM toolkit control" error

I'm not sure what this error message means but it stops me from being able to make any calls while making calls through my home wifi (which is the only way I can have phone service at my house).  I pulled the battery and it still happened, then I turned off the wifi and that seemed to work.

Guru I
John_Clark
Posts: 16,158
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: "Failed due to SIM toolkit control" error

This is usually a sim card problem. Have you contacted T-Mobile? See if they can replace your sim card.
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New Contributor
kprell
Posts: 7
Registered: ‎12-09-2012
My Device: Bold 9900

Re: "Failed due to SIM toolkit control" error

Yes, I contacted T-Mobile and have a new SIM card but that did not resolve the problem.  It's not a frequent issue, just a handful of times and is immediately resolved when I jump off the wifi.

New Contributor
kprell
Posts: 7
Registered: ‎12-09-2012
My Device: Bold 9900

Re: "Failed due to SIM toolkit control" error

I received the SIM toolkit error again a few minutes ago.  I turned off the wifi and was able to make a call no problem.  I'm not sure what is causing the error but it only happens while I'm using wifi to make a call and is resolved after I shut off the wifi.  I have never seen this error while making calls from the TMobile network.

 

This relates to my other issue of randomly rebooting....after I turned off the wifi, called my voice mail, and hung up...the phone rebooted.  I spoke with TMobile about this issue specifically and they indicated there are no other reports of this issue.  I find that hard to believe since it's very consistant and I'm on replacement phone #4. 

I would be willing to have blackberry install a logging utility to help troubleshot this issue...just need to find the right person to speak with. 

Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: "Failed due to SIM toolkit control" error

do you still have the issue now?



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