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BlackBerry® Bold™

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New Member
najlaaziz
Posts: 1
Registered: ‎12-12-2012
My Device: 9790
My Carrier: STC

"Please enter the username associated with this smartphone"

I have been using this phone for more than a year and I just created a blackberry ID. When I tried to login to BB world this  message appeared. Please help me because my bbm is not working after installing the new application.

Please use plain text.
BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: "Please enter the username associated with this smartphone"

Hey najaaziz,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28429

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Please use plain text.