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BlackBerry® Bold™

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najlaaziz
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najlaaziz
Posts: 1
Registered: ‎12-12-2012
My Carrier: STC

"Please enter the username associated with this smartphone"

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‎12-12-2012 05:20 AM

I have been using this phone for more than a year and I just created a blackberry ID. When I tried to login to BB world this  message appeared. Please help me because my bbm is not working after installing the new application.

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BlackBerry Technical Advisor
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ViciousFerret
Posts: 3,402
Registered: ‎07-26-2010

Re: "Please enter the username associated with this smartphone"

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‎12-19-2012 03:07 AM

Hey najaaziz,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28429

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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