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aa-
New Contributor
Posts: 3
Registered: ‎11-25-2012
My Device: 9700
My Carrier: 6421882832
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"app error 523" - please help

[ Edited ]

 

Hi I have a problem on rebooting the phone the mesaage i see "Uncaught Exception:Index 11>=11" and then shows "app error 523" on my BB9700 Bold , I want to fix this problem but not lose any data on the phone ,are you able to help me please , thanks much in advance

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: "app error 523" - please help


Updating or Reinstalling BlackBerry device OS


Pr-requisite –

 

    1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
    2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
    3. USB Cable

 

Step #01:


Back up your BlackBerry device data before you start any OS update/re-installation step. With error 523 you may not be able to recover the device data.

 


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 


Step #02: If you intend to use an official OS released for other mobile operator then proceed


Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

    • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
    • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml
    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect the BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

tanzim                                                                                  
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aa-
New Contributor
Posts: 3
Registered: ‎11-25-2012
My Device: 9700
My Carrier: 6421882832

Re: "app error 523" - please help

Thanks much , one thing , I lost all my contact details is there anyway we can retreive it? cheers