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New Member
SusieCox
Posts: 2
Registered: ‎01-15-2013
My Device: Bold 9700

'qwerty' not working

Please help,

 

I am locked out of my blackberry 9700. the security PIN appears when I press any button on the keyboard but when i attempt to enter my PIN it will not recognise anything on the right hand side. I have the latest software, have rebooted, its fully charged, Sim in and out, phone on and off etc.

 

How do i unlock my phone with only half a keyboard working?!?!?!

 

Hope you can Help,

 

Susie

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JSanders
Posts: 85,624
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 'qwerty' not working

Susie, connect to a PC with the Desktop Software installed, and enter the password on the PC keyboard.

 

Then, since your BlackBerry device keyboard is not working, you will want to try to disable the password on the device which will require using the device keyboard, so you might have problems there.

 

While connected to the PC, perform a full backup to the PC of the device ...




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
SusieCox
Posts: 2
Registered: ‎01-15-2013
My Device: Bold 9700

Re: 'qwerty' not working

My computer has stopped recognising my phone. Have been advised to wipe phone completely on PC and start as new.

 

Grrrr. I go travelling in 5 days....this was my travel phone!

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JSanders
Posts: 85,624
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 'qwerty' not working

Have been advised by whom?

 

If it won't connect to the PC to enter the password, you likely won't be able to wipe the device on the PC, right?

 

Do you have a backup of the device made previously to the PC?

Do you have BlackBerry Protect installed on the device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.