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inside custom component

BlackBerry® Bold™

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rawanF
Posts: 1
Registered: ‎02-18-2013
My Device: Bold 9900
My Carrier: stc

reboots itself

Hello
I Got my new BlackBerry 9900 two months ago
But it rebooting itself
Note that t softwear is updated
It also shows that the battery is less than 10 and shutting down the device suddenly without showing their level at 20

 

help plz :smileysad:

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: reboots itself

Hi there,

Do the following:

1. Plug in your device to the wall charger for 2 hours to get the battery charge back up on it.

2. Reload the operating system using the method described in the following link: http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

That should get you back up and running. If it doesn't, then that would suggest a bad battery, in which case, I'd see if swapping out the battery helps to resolve the issue.

I hope this info helps!

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