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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎10-20-2012
My Device: 8520 curve
My Carrier: rim

regarding missing my phone from service center

[ Edited ]
                          I want to just inform you through this mail that I handovered my blackberry 8520 to your service center at lucknow  India on  22sep-12,
                          and my work order no.is *, as per my problem the employee of redington assured me that my phone will be come within 12
                          working days from today,
                          but from last week I am regularly  trying in office but they told me that they did not receive my phone yet.
                          Now in this week they told me that you can take your phone from the service center, but when I reached there they were unable
                          to find out my phone. I think that its a worst  service center across the country, your company have not any rules and regulation.
                          your company dont think about inconvenince of the consumers, I must say that it was my big mistake that I gave my phone to
                          your service center,
                          lastly I just wanna say that please take this matter seriously, and do as needful
                                                                                                                                                                                                                                                                                              Desh Gaurav
       [removed personal information]
Hall of Famer II
Posts: 52,381
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: regarding missing my phone from service center

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already got this resolved, but just in case!

Please understand that this site is a user-to-user community of volunteers...it is not a channel for ANY formal communications with, support from, nor escalation to RIM. Further, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing channels...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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