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New Member
fhad
Posts: 1
Registered: ‎03-18-2012
My Device: curve 9380
My Carrier: any thing

Re: registration failed

think u !!
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New Contributor
chibabynnam
Posts: 5
Registered: ‎05-30-2012
My Device: nice phone
My Carrier: logo

Re: registration failed

My blackberry messenger fail to register my status I want my blackberry messenger contact friends to view my picture so what do I do to register my status
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New Contributor
chibabynnam
Posts: 5
Registered: ‎05-30-2012
My Device: nice phone
My Carrier: logo

Re: registration failed

What is my request result
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New Contributor
frana
Posts: 4
Registered: ‎12-02-2012
My Device: Curve 9320
My Carrier: 8ta

Re: registration failed

I've tried all the above and it haven't worked, should I take my phone in? Or what else can I do? As it is brand new and have done this since the firs day.
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Hall of Famer II
sdgardne
Posts: 46,981
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: registration failed


frana wrote:
I've tried all the above and it haven't worked, should I take my phone in? Or what else can I do? As it is brand new and have done this since the firs day.

Hello,

 

Well, if you are referring to the steps in Message 2, then it may depend on what exactly didn't work? That post is rather old...here are updated steps:

 



I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Annakatrina0817
Posts: 2
Registered: ‎01-01-2013
My Device: 8520
My Carrier: N/a

Re: registration failed same concern different device

Hi, i've just bought my 1st BB handset, which is the BB curve 8520

Then my friend told me to upgrade the BBM, so i did..

then after i finished downloading, theres a pop up saying "BlackBerry Messenger failed to register with the BlackBerry Messenger service. Registration is necessary to use the features of this application. Please ensure your device time is correctly set, open the MyProfile screen and check the BlackBerry Messenger Registration Status"

 

please reply thank you!

 

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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: registration failed same concern different device

is your 8520 using the correct timezone, with the correct date & time?
--> correct if necessary.

then, in the options of your phone, go to "BlackBerry ID" and log in.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
Annakatrina0817
Posts: 2
Registered: ‎01-01-2013
My Device: 8520
My Carrier: N/a

Re: registration failed same concern different device

nothing happens

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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: registration failed same concern different device

on that screen, is the BBID filled with your BlackBerry ID?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
itsmeannejoson
Posts: 2
Registered: ‎01-29-2013
My Device: Blackberry Curve 9300
My Carrier: Globe

Re: registration failed

I am encountering this problem now :'( How will I fix this? :'(
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