06-19-2012 09:18 PM
when i pull my battery out and restart my blackberry it always freezes at the latter E and i have to re do this process a few times and it eventually works then once the bar is full a black screen always comes up with an hourglass and stays for a about 30 seconds, is there anything i coud do to fix these problems?
06-19-2012 09:36 PM
Yes, there's something you can do. Plug your phone in to your PC and open BlackBerry Desktop Software. With the software open, you're going to reload your OS. Click Device at the top of the software then Update. Reload your current OS and see if that helps.
Let us know if that helps you.
06-20-2012 03:32 AM
Yes it may wipe your data but there is also an option there to backup so after reloading the device OS, restore them.