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BlackBerry® Bold™

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New Contributor
Posts: 8
Registered: ‎06-05-2012
My Device: bold 9900

restarting issues

when i pull my battery out and restart my blackberry it always freezes at the latter E and i have to re do this process a few times and it eventually works then once the bar is full a black screen always comes up with an hourglass and stays for a about 30 seconds, is there anything i coud do to fix these problems?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: restarting issues

Yes, there's something you can do.  Plug your phone in to your PC and open BlackBerry Desktop Software.  With the software open, you're going to reload your OS.  Click Device at the top of the software then Update.  Reload your current OS and see if that helps.

 

 

Let us know if that helps you.  :smileyhappy:


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New Contributor
Posts: 8
Registered: ‎06-05-2012
My Device: bold 9900

Re: restarting issues

i'll get on to that now mate, thanks :smileyvery-happy:

 

p.s will this wipe my data?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: restarting issues

Yes it may wipe your data but there is also an option there to backup so after reloading the device OS, restore them.

 

 

Ron

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