12-01-2012 12:23 AM - edited 12-01-2012 12:40 AM
a month ago ive set a password and i encrypted my data on media card ,,
and yesterday i opened BlackBerry desktop manager and cleared all my data and wiped my device after backing up
after that i restored all the data but the problem was that i couldn't open my files, photos and videos on media card it says that its encrypted with other device
what can i do
12-01-2012 12:56 PM
Welcome to BlackBerry Support Community Forums
Try this Article from Knowledge Base ,see if that resolves your issue.
KB31506 : How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer.
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