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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold
Accepted Solution

sms message getting network out of order message

hi i have a blackberry bold 9700

every time i try and send a text message to 2 of my contacts it always comes up with the message network out of order .  i have upgated my phone still the same problem 

i have had my network 02 look at this problem no problems there end 

had a new sim card still same problem 

deleted contact and put in under a differant nale still the same problem 

had an 02 guro look at it and they say it is a blackberry problem 

 

any ideas please 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: sms message getting network out of order message

Hello robin1976

 

Welcome to BlackBerry Support Forums

 

 

To resolve your issue please refer to this Knowledge Base :

 

KB13324 : Network out of order error message received when sending an SMS message.

 

Please try it.

 

Good luck. 

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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold

Re: sms message getting network out of order message

i am not very good with phones i have gone to options but cant find the sms what am i doing wrong 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: sms message getting network out of order message

Hi robin1976

 

 

On your Homscreen Click Text Message Icon or SMS Icon > On that screen Press the Menu Key > Click on Options > On that Screen Scroll Down to the Field Network To Send Over  and follow the Instruction.

 

 

 

Good luck. 

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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold

Re: sms message getting network out of order message

when i click on message then click on menu i get the following 

general otions 

inbox settings

spell check

s/mme

 

not waht you are are saying to push 

New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold

Re: sms message getting network out of order message

finaly found the screen its only giving me the folloing options 

circuit switched

circuit switched prefered

packet switched prefered

packet switched

 

 

what one go i pick no gprs option 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: sms message getting network out of order message

Hi robin1976

 

 

Currently what setting you have on , If it is already on Circuit switched then change it to Packet Switch and have a try .

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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold

Re: sms message getting network out of order message

tried that no differance any thing else ?

New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold

Re: sms message getting network out of order message

i did that now i get requested facility not implemented now what lol

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: sms message getting network out of order message

Hi robin1976

 

 

 Are you able to recieve any messages from those two Contacts ? And are you sure that those two are not blocking your messages ? Ask them to check there Firewall setting , Under > Options > Security > Firewall .

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.