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BlackBerry® Bold™

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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold
My Carrier: 02

Re: sms message getting network out of order message

yes i am sure they are not blocking my messages as if i put my sim in an old phone i can send them messages no problem it is only a problem when my sim is in the blackberry 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: sms message getting network out of order message

Hi robin 1976

 

Ok , As I seen the Knowledge realated to this error is little outdated , And if you willing to try a few things then First refer to this Artcle and do your device Backup How To Backup Your BlackBerry 

 

Once it is done refer to this Knowledge Base :

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

Then Perform a Clean OS relaod using desktop software  :KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

Finally restore your data from Backup :

KB10339How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

Or have to contact your Carrier O2 again ,If this issue happening only with those two contacts, then they can figure out why and what's the reason because those call level services are related to Carrier and If that O2 Guru itself think that its a Blackberry Issue and they are unable to provide any support or solution , then ask them to escalate this issue to BlackBerry ,

 

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New Contributor
robin1976
Posts: 9
Registered: ‎02-18-2013
My Device: blackberry bold
My Carrier: 02

Re: sms message getting network out of order message

i have tried all of that but still the same i have spoken to 02 guru and they tell me it is not them and to send the phone away to be repaired as it must be faulty 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: sms message getting network out of order message

Hi rohin1976

 

Are you sure you performed all those steps within this short period :smileywink:

 


robin1976 wrote:

 i have spoken to 02 guru and they tell me it is not them and to send the phone away to be repaired as it must be faulty 


I completely disagree with that O2 guru ! Just ask him one simple question , If its a problem within your Device then how  you're able to send SMS to other Contacts except that two numbers ?

 

I guy is just fobbing you , Google a bit you will find a lot of cases within O2 forums or anywhere else , This is just a service provider issue. 

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