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BlackBerry® Bold™

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New Contributor
tamgunner
Posts: 4
Registered: ‎12-01-2012
My Device: 9790

software update problem

hi all i tried to do a software update via the handset it downloaded the update and started to install it but its stuck it starts backing up my data gets to 13% social feeds and does nothing after that.

 

how can i fix it?

Regular Contributor
paolorodriguez
Posts: 62
Registered: ‎11-27-2012
My Device: BlackBerry Bold 9900

Re: software update problem

Is it still updating right now? What's currently on the screen?

Like all my posts, and mark them as the solution if it solved your problem.


My Website: Paolo Rodriguez

New Contributor
tamgunner
Posts: 4
Registered: ‎12-01-2012
My Device: 9790

Re: software update problem

it says backing up data then two bars top one is at 0% saying social feeds at the left and bottom bar is at 13% and thats it tried pulling the battery a couple of times
Regular Contributor
paolorodriguez
Posts: 62
Registered: ‎11-27-2012
My Device: BlackBerry Bold 9900

Re: software update problem

I think you can try updating via your PC which is said to be the more reliable method.

Here's some info http://helpblog.blackberry.com/2010/11/blackberry-desktop-software-update/

Like all my posts, and mark them as the solution if it solved your problem.


My Website: Paolo Rodriguez

New Contributor
tamgunner
Posts: 4
Registered: ‎12-01-2012
My Device: 9790

Re: software update problem

how do i get the phone to connect to the pc while its on that screen tho?
Regular Contributor
paolorodriguez
Posts: 62
Registered: ‎11-27-2012
My Device: BlackBerry Bold 9900

Re: software update problem

Not on that screen I think, you mentioned you tried pulling the battery earlier? You'd want to do so while it's connected to the PC via USB, and desktop manager is open.

If your phone is still okay, the desktop manager should "intercept" the start-up process and prompt you to update.

Like all my posts, and mark them as the solution if it solved your problem.


My Website: Paolo Rodriguez

Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold

Re: software update problem

finished your download to fix it