04-23-2009 08:14 AM
04-23-2009 10:20 PM
04-24-2009 04:58 AM
04-24-2009 05:05 AM
04-24-2009 06:13 AM
04-24-2009 10:53 AM
Doing it from the Desktop Manager is the only other way to reload the OS. You can follow these steps to do so:
First download and install the Desktop Manager from here (4.7 without Media Manager is recommended): https://www.blackberry.com/Downloads/entry.do?code
Next download and install the handheld software from here: http://na.blackberry.com/eng/support/downloads/dow
Afterwards try reloading the OS by connecting the device to your computer, open the Desktop Manager, then go into the Application Loader. This will open a wizard that steps you through reloading the OS onto your device. More detailed steps can be found in here:
04-24-2009 12:20 PM
04-24-2009 12:29 PM
I see. So even after reloading the OS it still crashes? When going through the Application Loader did you choose the option to erase all data from the phone???
So rry to hear about the 45 day turn around. If it was under warranty or within the 30 dayI would think they would exchange it right away.