BlackBerry® Bold™

[abucci1990]

Hello there

I have blackberry bold 9790 my software 7.0 bundle 2254 I was trying to update it to 7.1.0.2039 

so when the device start to back up it stuck in the middle and now i can not use my blackberry or make calls

please any advice what should i do?

However, i tried to take off the battary and put it again but its also show this

[BillJ]

Unplug your phone then plug it back in and try again.  Sometimes it can take a few tries before the entire backup and reload completes.

I hope that helps you. 

[abucci1990]

i tried also i tried to take off the batarry and put it back when the phone start it shows this

[prince2012 · Accepted solution]

Hi abucci1990

Do you have any previous backup of your device , Because to recover your device from this present situation you loose data within your device, try those steps to recover your device from this present situation :

(Credit JSanders)

There are two methods of recovery for you to try:

One:

• Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
• You will get three option Retry, Update Or Cancel, then click on update.
• Once it is to the stage of the update "initializing handheld", then insert battery.
• If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

• Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
• Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
• IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
• Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

[abucci1990]

thank you so much u really help me alot 

thhaaanxxxx 

[prince2012]

Hi abucci1990

 You are most welcome     But yes always the first steps in resolving those knid of issue is as Bill suggested , If that fails you can consider other options , just as above. I hope you are able to recover your device.

In addition I suggest go through this Article regarding Backup How To Backup Your BlackBerry  , it will help you a lot if such situation arise in future.

Good luck