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New Contributor
abucci1990
Posts: 3
Registered: ‎02-11-2013
My Device: Bold9790
My Carrier: mobily
Accepted Solution

stuck in the middle when i try to update my device

[ Edited ]

Hello there

I have blackberry bold 9790 my software 7.0 bundle 2254 I was trying to update it to 7.1.0.2039 

 

so when the device start to back up it stuck in the middle and now i can not use my blackberry or make calls

 

please any advice what should i do?

 

However, i tried to take off the battary and put it again but its also show this

my phone1

 

 

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Elite II
BillJ
Posts: 8,601
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: stuck in the middle when i try to update my device

Unplug your phone then plug it back in and try again.  Sometimes it can take a few tries before the entire backup and reload completes.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
abucci1990
Posts: 3
Registered: ‎02-11-2013
My Device: Bold9790
My Carrier: mobily

Re: stuck in the middle when i try to update my device

i tried also i tried to take off the batarry and put it back when the phone start it shows thismy phone

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stuck in the middle when i try to update my device

Hi abucci1990

 

 

Do you have any previous backup of your device , Because to recover your device from this present situation you loose data within your device, try those steps to recover your device from this present situation :

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
___________________________________________________________________________

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New Contributor
abucci1990
Posts: 3
Registered: ‎02-11-2013
My Device: Bold9790
My Carrier: mobily

Re: stuck in the middle when i try to update my device

thank you so much u really help me alot 

 

thhaaanxxxx 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: stuck in the middle when i try to update my device

Hi abucci1990

 

 

 You are most welcome   :smileyhappy:  But yes always the first steps in resolving those knid of issue is as Bill suggested , If that fails you can consider other options , just as above. I hope you are able to recover your device.

 

In addition I suggest go through this Article regarding Backup How To Backup Your BlackBerry  , it will help you a lot if such situation arise in future.

 

Good luck

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