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New Contributor
redzone2005
Posts: 3
Registered: ‎07-25-2013
My Device: bold 9900
My Carrier: celcom

sync gmail on bold 9900

Hi, i got a problem about sync gmail..
My bold can read and also reply on own email.. if i delete email from my bold, it also delete in my gmail inbox, my problem is, if i delete email from my inbox gmail, it not sync with my bold 9900.. how to setting it?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sync gmail on bold 9900

Hi and Welcome to the Community!

 

First, refer:

KB05133 Email reconciliation features for the BlackBerry Internet Service

That KB governs what you can expect between your email server and the BB. With Gmail, it further depends on exactly how you have it integrated to your BB...IMAP, POP, and GMail native all have different results for reconciliation.

 

Further, you need to ensure that you have activated, in your BIS email configuration, reconciliation of Deleted Items for your BB.

 

If all is set correctly yet it still does not result properly, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
redzone2005
Posts: 3
Registered: ‎07-25-2013
My Device: bold 9900
My Carrier: celcom

Re: sync gmail on bold 9900

same problem... didnt sync when i delete on gmail inbox, but still have on my bold what the item i delete from inbox gmail

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sync gmail on bold 9900

Hmmm...OK...well, you didn't say, and I do so hate to assume anything Did you perform the above steps? And did each step result as it should? And how exactly do you have GMail integrated, since the available reconciliation features are, as per the KB I linked for you, different depending on how you have that set.

All in all, I'm not sure how to advise you further until I can understand your exact results from what I already provided. It may be that you need to do as the final thing I said up there stated...contact your mobile service provider for formal support. But, again, I can't know if that's what you need to do just yet since I don't know how the above worked out for you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
redzone2005
Posts: 3
Registered: ‎07-25-2013
My Device: bold 9900
My Carrier: celcom

Re: sync gmail on bold 9900

Did u know what my problem is?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: sync gmail on bold 9900

No I do not. I need for you to answer the questions I have asked. Then perhaps I can understand. But, lacking information from you requires powers of clairvoyance from me that I simply do not posses.

Please help me to help you...by answering the questions I've asked you.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.