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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎10-22-2008
My Device: Not Specified

sync problems with outlook 2003/vista

just got new Bold and have downloaded 4.6.desktop to PC vista outlook 2003


have preformed back-up of stuff on phone but it will not link with outlook in any way even though pin is shown


Then loaded 4.2.2 version (as recommended by vodafone) this does not even recognise that my phone is connected by usb ?


Any good advice greatly appreciated



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: sync problems with outlook 2003/vista


First we need to clean the machine:




Install the correct USB drivers:

Blackberry USB and Modem Drivers ENG (DM4.6 B13)

  • File size: 16.988 MB
  • Date posted: 15-August-08
  • Download Software




Install  4.6 with these Vista considerations:


1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...


If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 




Install the Microsoft driver for Vista:




When you are done here is the manual to start.




 On the BB:


Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.


Configure DM and retry sync.



Let me know how it goes.


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