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Contributor
robgou
Posts: 28
Registered: ‎11-05-2008
My Device: 8330

synch problems when deleting emails from BB

Hi, this is the problem

user is deleting the email from the bb

and it does not update on Outlook and vice versa

only update if she goes in the blackberry and in messages and do a "reconcile now"

if she doesn't reconcile, it does not update

 

checked an the option in "email reconciliation" is set to "email box and handheld"

 

 

Device info

 

Your carrier:  Bell Mobility

Model info and OS version 9700

Software version5.0.0.862 (Platform 5.1.0.175)

 

User was migrated from a Domino BES server to a Exchange BES server recently, her blackberry was wiped and re synch with the new server. 

 

 

Anyone can think about anything? right now , I can only think about doing a security wipe, the resynch to see if it is going to resolveit or not....

 

thanks for the help

 

Robert Goupil

IBM - Deskside support level 2

Domino BES administrator

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Contributor
tygarbyte
Posts: 41
Registered: ‎01-03-2011
My Device: 8100,8300,9000,9700

Re: synch problems when deleting emails from BB

check yoru users device under - email reconciliation setting,

 

Delete on:

 

have to be "mailbox & handheld"

 

 

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Contributor
tygarbyte
Posts: 41
Registered: ‎01-03-2011
My Device: 8100,8300,9000,9700

Re: synch problems when deleting emails from BB

sorry forgot to add

wireless reconcile should be ticked also,

and i normally set mailbox to win if theres conflict.
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Contributor
robgou
Posts: 28
Registered: ‎11-05-2008
My Device: 8330

Re: synch problems when deleting emails from BB

Please take the time to read my post, it is already mentionned that I have checked the settings in  "email reconciliation"

 

thank you, any other ideas?

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Contributor
tygarbyte
Posts: 41
Registered: ‎01-03-2011
My Device: 8100,8300,9000,9700

Re: synch problems when deleting emails from BB

Sorry, On the BES server  can you confirm ( im still one BES 4.1) but should be similar

 

Edit the user properties

 

chec the PIM Sync  settings, Sync... Enable should be true, Sync Type shoule be Bidirectional, conflic res... Server wins.

 

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