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BlackBerry® Bold™

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New Member
lionelmc
Posts: 1
Registered: ‎12-22-2012
My Device: Bold 9780

touch pad quit

Hi i have a bold 9780, i was at the airport and connected to the wi-fi to get updates on a late flight, i recieved a text and went to exit from the web site, the touchpad quit scrolling, i tried pulling the battery and sim card but no luck, does anyone know how i can fix this issue? please.

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: touch pad quit

Hello lionelmc

 

Welcome to the forums and sorry to hear about your issue. 

 

The following article may assist with TrackPad/TrackBall issues on the device: 

 

Trackpad, trackball, or keyboard not working on a BlackBerry smartphone

 

Remember to backup your BlackBerry smartphone data before doing any of the steps in the article. Here is how to backup your data: 

 

How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

 

Hope this helps. Have a good day. 

-SR

 

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