09-26-2013 04:57 PM
My customer has a 9790 Bold that recieves the following errors: When I look at old photos I get Unable to display file: IMG 73843686. When I take a photo I get file system error and that same error when I try to save the file.
Any ideas? I have almost 6gigs on the local storage so space is not an issue.
09-29-2013 12:00 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a backup of your data by following these steps: www.blackberry.com/btsc/KB12487
Then perform a security wipe and remove the media card. Go to Options>Security>Security Wipe and then test by taking a new picture on the camera.
It could be possible that the data is corrupt on the media card or device memory.
Let me know if you have any more questions.
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