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New Contributor
Barcus
Posts: 4
Registered: ‎11-07-2012
My Device: Bold 9700
My Carrier: Free

unable to send SMSs

Hi there,

 

Have a Blackberry Bold 9700 still working fine. My only trouble is : 

cannot send text messages (although I receive some OK) and get a message : "requested service not implemented".

What does it mean exactly and how can I fix that problem ?

 

Thank you.

 

 

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Hall of Famer II
sdgardne
Posts: 48,013
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: unable to send SMSs

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to, from them, an adequate data plan to enable the services you desire.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Barcus
Posts: 4
Registered: ‎11-07-2012
My Device: Bold 9700
My Carrier: Free

Re: unable to send SMSs

Thank you sdgarne for your response but so far, I have been unable to fix my problem. I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?...

Many thanks all the same

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Hall of Famer II
sdgardne
Posts: 48,013
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: unable to send SMSs


Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?


I'm sorry, but I do not understand that sentence. What software program are you coping with translation issues? As for hardware damage, that's basically impossible to diagnose at an internet distance.

 

But, what happened when you did as I last advised above? (Notice that, after step 3, I recommended that you contact your mobile service provider for formal support...I cannot tell, from your post, if you have done that.)


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Barcus
Posts: 4
Registered: ‎11-07-2012
My Device: Bold 9700
My Carrier: Free

Re: unable to send SMSs

Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?

 

I do refer to the French localisation as my software program 6.0 (v6.0.0.546) in in French.

 

The first step does not produce any return ! I think useless to go any further !...

 

I contacted my mobile service provider three times but it was useless !

 

Thank you

 

 

 

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,013
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: unable to send SMSs


Barcus wrote:

Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?

 

I do refer to the French localisation as my software program 6.0 (v6.0.0.546) in in French. 

 


Ahhh...I understand now...thank you.


Barcus wrote:

 

The first step does not produce any return ! I think useless to go any further !...

 

I contacted my mobile service provider three times but it was useless !

 

 



You are correct that if the HRT step does not result exactly as written above, then it is useless to proceed to the next steps. But, there is nothing anyone here, in this user-to-user community can do...the problem is between your BB and your carrier network, and only they have any access to the systems necessary to diagnose further. Hence, even though your first contact was useless, you should keep trying, until you find an agent who actually has the desire and knowledge to diagnose the issue. 

 

Try this approach with them -- who do you PAY for your services? You pay your mobile service provider, that is who you pay. As such, they are responsible to deliver all of your services as well as all of your formal service-level support...at the moment, they are delivering neither to you, yet you continue to PAY them. Escalate with them and don't let them fob you off.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.