BlackBerry® Bold™

[Barcus]

Hi there,

Have a Blackberry Bold 9700 still working fine. My only trouble is : 

cannot send text messages (although I receive some OK) and get a message : "requested service not implemented".

What does it mean exactly and how can I fix that problem ?

Thank you.

[sdgardne]

Hello!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service
• Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to, from them, an adequate data plan to enable the services you desire.

Good luck!

[Barcus]

Thank you sdgarne for your response but so far, I have been unable to fix my problem. I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?...

Many thanks all the same

[sdgardne]

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Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?

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I'm sorry, but I do not understand that sentence. What software program are you coping with translation issues? As for hardware damage, that's basically impossible to diagnose at an internet distance.

But, what happened when you did as I last advised above? (Notice that, after step 3, I recommended that you contact your mobile service provider for formal support...I cannot tell, from your post, if you have done that.)

[Barcus]

Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?

I do refer to the French localisation as my software program 6.0 (v6.0.0.546) in in French.

The first step does not produce any return ! I think useless to go any further !...

I contacted my mobile service provider three times but it was useless !

Thank you

[sdgardne]

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Barcus wrote:

Barcus wrote:

I have to cope with the French translation of the software program or perhaps is it a physical (hardware) damage ?

I do refer to the French localisation as my software program 6.0 (v6.0.0.546) in in French. 

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Ahhh...I understand now...thank you.

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Barcus wrote:

The first step does not produce any return ! I think useless to go any further !...

I contacted my mobile service provider three times but it was useless !

---

You are correct that if the HRT step does not result exactly as written above, then it is useless to proceed to the next steps. But, there is nothing anyone here, in this user-to-user community can do...the problem is between your BB and your carrier network, and only they have any access to the systems necessary to diagnose further. Hence, even though your first contact was useless, you should keep trying, until you find an agent who actually has the desire and knowledge to diagnose the issue. 

Try this approach with them -- who do you PAY for your services? You pay your mobile service provider, that is who you pay. As such, they are responsible to deliver all of your services as well as all of your formal service-level support...at the moment, they are delivering neither to you, yet you continue to PAY them. Escalate with them and don't let them fob you off.

Good luck!