02-03-2013 04:39 AM
i hope someone can help me. i can receive bbm but i am unable to send. my account is good, i checked everything. i even tried using someone else's sim card on my phone, it still doesnt send. so obviously the problem is with my phone. please help
02-04-2013 11:21 AM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and potential formal escalation into BlackBerry.