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New Contributor
Posts: 2
Registered: ‎12-09-2009
My Device: Bold 9700
My Carrier: T-Mobile NL

uncaught exception index 0>=0

[ Edited ]

Hey all

 

When I press the green button on my device I this error: uncaught exception index 0>=0

this error does not go away when I click ok or when I press the red button.

 

The only way to remove it is to hard reset the device. I havent tired to reset my device yet

because I dont want to manually add every phone nummer to my sim card.

 

Does anyone have any experience with this problem or know how to solve it?

 

Thanks in advance

Hall of Famer II
Posts: 51,443
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uncaught exception index 0>=0

Hi there!

 

Interesting...but please post relevant details:

 

1) Specific device OS level (all 4 octets, found on Homescreen > Options > About, 3rd line, first set of numbers)

 

2) Carrier/Country

 

It is possible that it's a bug in the OS that is fixed in a later release than yours. You should compare your OS level to the version sanctioned by your carrier:

Update if you are behind. Be sure to use DTM to take a manual backup before you start the update process...just in case.

 

Also, it is possible that some 3rd party app is offending. Did this start just after installing some app? If so, try removing the app and see if the behavior clears.

 

Also:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Best!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 1
Registered: ‎05-02-2010
My Device: blackberry bold 9700
My Carrier: smart

Re: uncaught exception index 0>=0

how come this error still keeps on popping on my blackberry home screen. i already tried rebooting it, removing the battery and everything like that but still this thing comes out. does every blackberry phone have this problem? would it help if i reformat my blackberry 9700 or if i restore the factory settings?

many thanks

Hall of Famer II
Posts: 51,443
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uncaught exception index 0>=0

 


run_dboy wrote:

how come this error still keeps on popping on my blackberry home screen. i already tried rebooting it, removing the battery and everything like that but still this thing comes out. does every blackberry phone have this problem? would it help if i reformat my blackberry 9700 or if i restore the factory settings?

many thanks


 

Hi and Welcome to the Forums!

 

Sorry, but I must guess, from your post, that you did not read my reply just above your post...you might benefit from that information, especially as related to updating your device OS.

 

Cheers!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎03-10-2010
My Device: blackberry curve 8900
My Carrier: t-mobile

Re: uncaught exception index 0>=0

i have a blackberry curve 8900 and i have the same problem.

 

ive updated my os to v.5.0.0.348 and the problem still exists

 

when i press the green call button, the message uncaught exception index 0>=0 pops up and wont go away until i take out the battery and when i do, when the screen starts up again, another uncaught message pops up. i think it says something with java in it.

 

please please please help meeeeee

 

oh, i have t-mobile as a service provider as well.

Hall of Famer II
Posts: 51,443
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uncaught exception index 0>=0

 


xtinatrieu wrote:

i have a blackberry curve 8900 and i have the same problem.

 

ive updated my os to v.5.0.0.348 and the problem still exists

 

when i press the green call button, the message uncaught exception index 0>=0 pops up and wont go away until i take out the battery and when i do, when the screen starts up again, another uncaught message pops up. i think it says something with java in it.

 

please please please help meeeeee

 

oh, i have t-mobile as a service provider as well.


 

Hello,

 

What about add-on applications? Did this behavior present immediately upon updating your BB OS yet before re-installing add-on apps? That's the cleanest test -- install a new fresh OS but don't install any apps. See if the behavior presents. If not, then start adding apps, one at a time, until the behavior presents. Then you know the culprit.

 

Otherwise, your hardware could be the issue...but that would need evaluation outside the purview of these forums.

 

Cheers!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code