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New Contributor
Posts: 5
Registered: ‎06-18-2012
My Device: Blackberry Bold 9900
My Carrier: o2

updating OTA to 7.1

Hi, I'm looking for a bit help trying to update my Bold 9900 to 7.1 over the air. I can see the update when I go to check for a software upfate and it has &quot;Perform Update&quot; in italic on the update, but when I try to select it or click it in any way nothing happens, I can customise it but I can't actually perform the update.<br>I'm connected to my broadband through the wi-fi.<br><br>Does anybody have any idea what I'm doing wrong.<br><br>PS - the reason I'm not updating through a PC is because it keeps crashing through backup, I don't have my cable here right now either.
Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: updating OTA to 7.1

I'm not a big fan of OTA device software updates.  I don't think you're doing anything wrong, but I recommend that you wait until you can get the cable.  If the OTA update gets stuck or messes up during the reboot, you won't have a way of reloading the software without the cable.

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New Contributor
Posts: 5
Registered: ‎06-18-2012
My Device: Blackberry Bold 9900
My Carrier: o2

Re: updating OTA to 7.1

Ye I agree, it wasn't my first choice, but as it has crashed the 15+ times I've tried since this update was released, I've given up with this method, hence why I was wanting to try the OTA method.
I just don't understand why it does literally nothing when trying to select the update on the handset.
Forums Veteran III
Posts: 3,777
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: updating OTA to 7.1

Not sure whats causing the crash, but this is the guide I use when updating the software

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

or

 

download and install the software for your phone from
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Download and install bbsak.  Here is the link and guide:
http://bbsak.org/faq.php

Get that cable!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________