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New Contributor
swtemy
Posts: 4
Registered: ‎09-09-2012
My Device: bold 9700
My Carrier: free
Accepted Solution

viber - unavailable for this device

Hi,

 

Can someone please help me, I installed viber to my BB 9700 but I can't update so i deactivate it when I'm trying to reinstall it says that it's unavailable for my devise, what to do please?

 

thanks,

emy

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: viber - unavailable for this device

Hi swtemy

 

Welcome to the Community

 

 

If you are Saying Viber Application from App World yes I can see it is available for your device.Please try it this way :

 

On your Home screen Go to Options  - Device - Application Managment - from there Uninstall it .After that  Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

 

Than have a try see if it is available.

 

Prince

 

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New Contributor
swtemy
Posts: 4
Registered: ‎09-09-2012
My Device: bold 9700
My Carrier: free

Re: viber - unavailable for this device

Hi Prince,

 

Thank you for your time, I did your instructions but still the same:Helpsmilie:

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: viber - unavailable for this device

Hi swtemy

 

 

                    Who is your Carrier is it " free ".I can't see "  free " as the supported Carrier for that Application.

 

 

 

Prince

 

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___________________________________________________________________________

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New Contributor
swtemy
Posts: 4
Registered: ‎09-09-2012
My Device: bold 9700
My Carrier: free

Re: viber - unavailable for this device

Hi Prince,

 

Yeah it's free...so what I have to do?

 

Thanks,

swtemy

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: viber - unavailable for this device

Hi swtemy

 

 

                     Are you using Viber application before you uninstall it .and also with the same Carrier Free.Have a look at the supported Carrier list BlackBerry app world within the Application.

 

 

 

Prince

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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New Contributor
swtemy
Posts: 4
Registered: ‎09-09-2012
My Device: bold 9700
My Carrier: free

Re: viber - unavailable for this device

Hi Prince,

 

Yes it is, but I had problem to upgrade that's why I unstalled it...I saw the supported carrier and Free is not on the list, I will try to contact my provider...

 

Thank you so much for your help, I really appreciate it...

 

Swtemy

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: viber - unavailable for this device

Hi swtemy

 

 

                        Yes its good to contact your Carrier First to narrow down the issue.Do post back with updates.

 

 

 

Prince

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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New Contributor
Emberry
Posts: 3
Registered: ‎05-09-2013
My Device: Blackberry Z10
My Carrier: unlocked version

Re: viber - unavailable for this device

Hi Prince,

 

How can I install viber on my BBZ10?

 

Thanks in advance,

Emberry

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: viber - unavailable for this device


Emberry wrote:

Hi Prince,

 

How can I install viber on my BBZ10?

 

Thanks in advance,

Emberry


Hello Emberry

 

Please look at this thread in which Viber team responded Viber to blackberry Z10 .

 

I hope it's in the last phase of development and it's coming soon for BB10 devices :smileyhappy:

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