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swtemy
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swtemy
Posts: 4
Registered: ‎09-09-2012
My Carrier: free
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viber - unavailable for this device

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‎09-09-2012 05:22 AM

Hi,

 

Can someone please help me, I installed viber to my BB 9700 but I can't update so i deactivate it when I'm trying to reinstall it says that it's unavailable for my devise, what to do please?

 

thanks,

emy

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Elite I
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prince2012
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My Carrier: BSNL

Re: viber - unavailable for this device

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‎09-09-2012 05:56 AM

Hi swtemy

 

Welcome to the Community

 

 

If you are Saying Viber Application from App World yes I can see it is available for your device.Please try it this way :

 

On your Home screen Go to Options  - Device - Application Managment - from there Uninstall it .After that  Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

 

Than have a try see if it is available.

 

Prince

 

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swtemy
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swtemy
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Re: viber - unavailable for this device

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‎09-09-2012 06:25 AM

Hi Prince,

 

Thank you for your time, I did your instructions but still the same:Helpsmilie:

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Elite I
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prince2012
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Re: viber - unavailable for this device

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‎09-09-2012 06:37 AM

Hi swtemy

 

 

                    Who is your Carrier is it " free ".I can't see "  free " as the supported Carrier for that Application.

 

 

 

Prince

 

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swtemy
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swtemy
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Re: viber - unavailable for this device

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‎09-09-2012 06:40 AM

Hi Prince,

 

Yeah it's free...so what I have to do?

 

Thanks,

swtemy

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Elite I
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prince2012
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Re: viber - unavailable for this device

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‎09-09-2012 06:47 AM

Hi swtemy

 

 

                     Are you using Viber application before you uninstall it .and also with the same Carrier Free.Have a look at the supported Carrier list BlackBerry app world within the Application.

 

 

 

Prince

 

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swtemy
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swtemy
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My Carrier: free

Re: viber - unavailable for this device

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‎09-09-2012 07:06 AM

Hi Prince,

 

Yes it is, but I had problem to upgrade that's why I unstalled it...I saw the supported carrier and Free is not on the list, I will try to contact my provider...

 

Thank you so much for your help, I really appreciate it...

 

Swtemy

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Elite I
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prince2012
Posts: 5,858
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My Carrier: BSNL

Re: viber - unavailable for this device

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‎09-09-2012 08:12 AM

Hi swtemy

 

 

                        Yes its good to contact your Carrier First to narrow down the issue.Do post back with updates.

 

 

 

Prince

 

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