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New Contributor
Posts: 7
Registered: ‎08-08-2011
My Device: Blackberry Bold 9780
My Carrier: Reliance

weird issue with Blackberry BOLD 9780

MY BB 9780 has a weired issue, My phone is getting off and on suddenly anytoime,  Initially I was thinking it was battery issue. I exchanged  battery with my friend who is also having BB9780 but battery working fine in his mobile and no recharge required for 2days. Then it must be software issue but when i exchanged battery from my friend phone is working fine for 2days no shutting down.

 

I am not able to understand what is the issue.I am really fedup and stuck with this BB9780.

Posts: 90,634
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: weird issue with Blackberry BOLD 9780

How often does it go on and off?

..the screen completely blackens and the device reboots?




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New Contributor
Posts: 7
Registered: ‎08-08-2011
My Device: Blackberry Bold 9780
My Carrier: Reliance

Re: weird issue with Blackberry BOLD 9780

ya screen completely blackens and the device reboots everytime.....it is happening 10-15 times in a day....but when i change the battery with my friend both mine and my friend phone working 100% fine....

Posts: 90,634
Likes: 23,980
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: weird issue with Blackberry BOLD 9780

Test this, put a business card or folded piece of normal paper on top of your battery in the unit and replace the cover.

See if that holds the battery firm and stops the rebooting or lessens it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code