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New Member
sumo123
Posts: 2
Registered: ‎06-28-2013
My Device: 9900 bold
My Carrier: 8.ta

when I receive a picture from a friend on bbm it does not open

when I receive a picture from a friend on bbm it does not open! I tried almost every thing!
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: when I receive a picture from a friend on bbm it does not open

Hey sumo123,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Is this affecting all your contacts in BBM?  Also can you receive other attachments through BBM?  Are you using the latest version of BBM from www.blackberry.com/bbm

 

Lastly do you receive an error message when trying to open the picture?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
sumo123
Posts: 2
Registered: ‎06-28-2013
My Device: 9900 bold
My Carrier: 8.ta

Re: when I receive a picture from a friend on bbm it does not open

Hi admin

Yes all my contacts try and send me a picture yet I receive it but the picture does not show , neither does it enlarge

Yes I have the latest version of bbm and I even tried deleting bbm and reinstalling it!

I can send pictures to friends but I cannot open the pictures they send to me
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: when I receive a picture from a friend on bbm it does not open

Hey sumo123,

Thanks for the reply.

 

When was the last time you could receive a picture?  When you try to open it does it show an error?

 

I would suggest re-installing BBM by going to www.blackberry.com/bbm and then restart the BlackBerry smartphone and then test pictures.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.