Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Visitor
ianp12
Posts: 1
Registered: ‎12-29-2012
My Device: blackberry bold 9900
My Carrier: o2

white screen small app problem

i have recently had the 'white screen small app' problem as my bold 9900 tried to do a update, for the last two weeks i have just clicked on 'do not install' but now my screen has gone white and all the apps are so small and un able to use. some are able to click on but it is as though the calibration isnt working and brings up the wrong thing. also when i scroll to the top all the calander dates and messages at the top (or where they should be) are un able to see as it is as if they are under the colour. 

could someone tell me if i should and if so how to clear my phone back to the factory settings to see if this works or any other way if you have had the same problem.

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: white screen small app problem

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.